FAQs
FOR ALL SHOPPERS
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How much is shipping?
Shipping fees will apply to all orders based on order size, as outlined below;
- ORDERS UNDER $70: $7 Postage and Handling
- ORDERS OVER $70: FREE!
For local free delivery options, please see below.
FREE Local Delivery - what areas does this cover?
We offer FREE Local Delivery for orders over $25 to the towns outlined below. Please note, free delivery may take longer than postage for your parcel to arrive. Please ensure you have a safe, dry location for us to leave your parcel.
Free delivery may also occur on weekends, we will let you know when we plan to deliver your parcel.
If you are happy to wait up to 7 days, we can organise free delivery to:
Warrnambool 3280
Port Fairy 3284
Heywood 3304
If you are happy to wait up to 14 days, we can also organise free delivery to:
Portland 3305
Hamilton 3300
Allansford 3277
Koroit 3282
We will advertise any upcoming FREE Local Delivery days on our Facebook page - please be sure to follow us!
When can I expect my order?
We are a small, family-run business and do not operate set hours. All parcels will be dispatched within 3-5 business days of receipt. Please note, shipping times are in addition to handling times.
We send all parcels via Auspost Standard Shipping:
Parcels sent to Victoria: please add 2- 4 business days for shipping
All other states: please add 3-6 business days for shipping
How does 'Preorder' work?
Please check product descriptions for expected delivery dates for each preorder item. Please note, this is only an estimate and delivery dates may differ to dates shown - we will let you know if this is the case.
If you purchase a preorder item, all items will be shipped together once your entire order is in stock. If you would like your pieces that are in stock to be sent now, and your preorder items to be sent separately when they arrive, please place a separate order for your preorder items.
Where are you located?
We are located in Port Fairy, Victoria!!
Returns
Due to hygiene reasons, we cannot accept any returns on change of mind purchases. If you have received a faulty or incorrect item, please contact us via email at southernjewelleryco@gmail.com
FOR WHOLESALE ONLY
How do I apply for wholesale access?
If you would like to stock Southern Jewellery Co. in your Australian store, please fill out the contact form here.
Can you exclusively stock my store in my area?
Of course! With 14 years in retail, we understand the importance of having different brands to neighbouring stores! Having more presence in a region can sometimes over-saturate the market and lead to less sales. If you stock Southern Jewellery Co in your store, we will not sell our range to your direct neighbours - don't worry! Please note, however, in larger demographics we may stock to multiple stores (eg. Geelong), this will be at the discretion of town size and individual store locations - if we need more details on your area and shopping district we will discuss the matter with you before taking on any additional stockists.
Exclusivity will also be dependant on purchase volume, we may come to an arrangement to stock differing styles to alternative stores in the same region if this works for both customers. If you feel this may work for you - please get in touch!
Please also note, we can only remain exclusive for continuing purchasers. If it has been over six months from your last purchase date, we will touch base to determine your desire to continue to stock Southern Jewellery Co.
Can I use your images?
Absolutely! If you are selling our products in store or online, please feel very free to use any of our imagery on your website, social media or marketing! If you are needing any additional help in relation to this, please send us an email and we will be more than happy to help!
I have already placed an order, can I add to it?
Certainly! If you have placed an order, and it has not yet been dispatched, we can add any styles to your order! Please message us for a code for free shipping and we will combine your orders so they arrive together! Please note, this may delay to your initial order as more items need to be packed.
Are your prices inclusive of GST?
Yes - all of our pricing is GST inclusive, including our wholesale prices. We will send through a full Tax Invoice after you have made your purchase.
Do you have RRPs?
Yes! To make things simple, our products retail prices are our RRPs. You should be able to see our RRPs, as well as wholesale pricing on your invoice. Please remember, wholesale pricing outlined on your invoice is inclusive of GST.